Return window
Eligible pieces may be returned within 30 days of delivery. Please contact us before sending your order back so we can guide you through the correct return steps.
Customer Care
Returns & Exchanges
We want every Degalla piece to feel right. If something is not quite what you expected, our care team can help you with return and exchange options.
Window
30 days from delivery for eligible pieces
Condition
Unworn jewelry in original packaging
Support
Exchange help for size, finish, gemstone, or style
Eligibility
Returned jewelry must be unworn, unused, and sent back in its original packaging. Personalized, engraved, final sale, or visibly worn pieces may not be eligible for return.
Exchanges
If you need a different size, finish, gemstone, or style, we are happy to help with an exchange when inventory is available. Exchange requests should be started within the return window.
Refunds
Refunds are issued to the original payment method after your return is received and inspected. Original shipping fees, duties, taxes, and gift packaging may be non-refundable unless required by law.
Start a return
To begin a return or exchange, contact us with your order number and the item you would like to send back. We will reply with next steps and any return shipping details.